How returns work in your custom online store—designed for Kenyan businesses with your specific needs in mind.
The returns policy below demonstrates how we build customizable solutions for your store. Unlike rigid templates, your platform can be configured based on your products, logistics setup, and business model.
This is a sample of how returns can be structured in your store. Every element can be customized based on what you sell and how you operate.
We recommend a 7-14 day return window for most Kenyan businesses. This balances customer satisfaction with practical logistics.
Your Input Determines This:
Your store can support multiple return options depending on your setup:
Customers return items to your shop location
Schedule pickup with a local courier
Return to partner shops or pickup stations
Return via Posta or similar service
This is often the trickiest part for Kenyan businesses. Your store can be configured with clear policies:
| Return Reason | Who Pays? | Customer Impact |
|---|---|---|
| Wrong item / Damaged | You (the business) | Full refund + free return |
| Changed mind / Wrong size | Customer pays return shipping | Refund minus shipping costs |
| Defective after use | Case-by-case | Warranty claim process |
Pro tip: Consider offering "free returns" as a premium service for orders above a certain value. This builds trust and can increase sales.
Your custom store can handle refunds automatically, saving you countless hours of manual work.
For Kenyan customers who paid via M-Pesa, your store can be configured to:
When we build your store, we'll help you decide on these key elements:
Your custom admin panel will include a complete returns management system:
Don't settle for a generic returns policy. Let's build one that protects your business while keeping customers happy.